Customer Service

Last updated: 29 October 2026

At NOCVRE, we believe that exceptional service is part of a considered shopping experience. We are committed to assisting our customers with care, clarity and professionalism.

Contacting Us

If you have a question about a product, an existing order, delivery, returns or refunds, please contact our customer service team.

Email: info@nocvre.com

Business name: NOCVRE.

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

Response Times

We aim to respond to customer enquiries within 2 working days.

Our response times may vary during busy periods, weekends and public holidays. We appreciate your patience and will do our best to assist you as promptly as possible.

Order Enquiries

If you have a question about your order, please include your order number and the email address used at checkout.

If your order has already been dispatched, you may be able to follow its progress using the tracking information provided by email.

Shipping and Delivery

We offer free standard shipping to the United Kingdom.

Delivery estimates and further shipping information are available in our Shipping Policy. Delivery times are estimates and may occasionally be affected by circumstances outside our control.

If your order has not arrived within the estimated delivery window, please contact us so we can investigate.

Returns and Refunds

We offer a 30-day return period, subject to the terms of our Returns & Refund Policy and your statutory consumer rights.

Customers are responsible for return postage for change-of-mind returns, except where applicable law requires otherwise.

Please contact us before returning an item so we can provide the correct instructions.

Damaged, Faulty or Incorrect Orders

If you receive an item that is damaged, faulty or different from what you ordered, please contact us with your order number and a description of the issue. Photographs may also help us assess the situation.

We will review your enquiry and work towards an appropriate resolution in accordance with applicable consumer law.

Product Information

We aim to provide clear and accurate product descriptions, images and specifications. If you need additional information about a product before purchasing, please contact us and we will do our best to help.