Refund policy

Returns & Refund Policy

Last updated: 29 October 2026

At NOCVRE, we want you to feel confident in your purchase. If your jewellery is not quite right for you, you may request a return within 30 days of receiving your order, subject to the conditions below.

This policy does not affect your statutory consumer rights.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a change-of-mind return, items must be in their original condition, unused, undamaged and returned with their original packaging where reasonably possible.

Please contact us before sending any item back so that we can provide the applicable return instructions.

How to Request a Return

To request a return:

Email info@NOCVRE.com within 30 days of receiving your order.
Include your order number and the item you wish to return.
Wait for our response and return instructions before sending the item.
Package the item securely and send it to the return address we provide.

Please do not send returns to the address printed on the original parcel unless we have confirmed that this is the correct return address.

Return Shipping Costs

For change-of-mind returns, customers are responsible for the return shipping costs.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been resolved.

If an item is faulty, damaged, incorrect or not as described, please contact us so that we can arrange an appropriate resolution in accordance with applicable consumer law. You will not be charged return costs where the law requires us to cover them.

Refunds

Once we receive and inspect your return, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. We aim to process eligible refunds promptly and will comply with applicable legal deadlines.

For statutory cancellations, refunds will be made within the legally required timeframe. Where applicable, we may wait until the goods have been returned or you have provided evidence of sending them back.

Refunds may take additional time to appear in your account depending on your payment provider.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please email info@NOCVRE.com with your order number, a description of the issue and photographs where helpful.

We will assess the issue and provide an appropriate solution under your statutory rights. Your legal rights are not restricted by this policy.

Your Statutory Cancellation Rights

For most goods purchased online in the UK, consumers have a statutory right to cancel within 14 days of receiving the goods, followed by a further 14 days to return them after notifying the retailer of cancellation.

Certain exceptions may apply under the law.

Our 30-day return policy provides an additional change-of-mind return window, subject to its terms. Nothing in this policy removes your statutory rights.